Shipping & Returns
Satisfaction Guarantee – 30 Day Money Back
If you are not satisfied with a product, return it within 30 days for refund, minus shipping cost. We believe in our products because customers reorder them every month, that’s why we can offer a 30 Day Guarantee.
You may return new, unopened, or damaged items purchased from this website within 30 days of delivery for a refund minus shipping. You must pay return shipping. We’ll reimburse the return shipping costs (up to $10), if the return is a result of an error (you received an incorrect or damaged item, etc.).
You should expect to receive your refund within two to four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive and process your return from the shipper (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu to find your order number. Please send us an email with your order number to firstname.lastname@example.org requesting a refund. We’ll notify you via e-mail of your refund, once we’ve received and processed the returned item.
Orders are shipped within 24-48 hours. Free shipping is only for US addresses. Shipping for International Orders is $15.95. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We also reserve the right to Verify and Cancel any order shipping to an address other than the billing address.